Privacy, Terms and Refunds

Draft for review. Highlighted text marks decisions Vvox needs to make. Have these policies checked before going live; payment providers such as Razorpay ask to see them before activating payments.

Privacy

We collect only what we need to run webinars and sessions and to stay in touch with you.

What we collect

When you register for a webinar: your name, email address, UPI transaction ID and, if you upload one, a screenshot of your payment, collected through our registration form. We do not see or store your bank account or UPI PIN details.
When you contact us or book a session: the details you choose to share with us.
When you browse this website: anonymous, cookie-free visit statistics. We don't use advertising trackers.

How we use it

To match your payment and send your meeting link and reminders to the email ID you registered with.
To reply to you and arrange sessions.
To tell you about future webinars, only if you agree to hear from us. You can opt out at any time.

What we never do

We never sell or share your information for marketing.
We never record webinars or sessions in a way that identifies participants without explicit consent.
We keep everything you share in a consultation confidential, except where the law requires otherwise or someone's safety is at serious risk.

To see, correct or delete your information, contact us at [email protected]. We keep registration records for [how long].

Terms of participation

Education, not medical care. Our webinars, workshops and sessions are non-medical education. They do not diagnose, treat or prescribe and are not a substitute for a doctor or mental health professional.
Adults only. Webinars and sessions are for people aged 18 and over.
Respect the room. Be respectful of other participants. Don't record, screenshot or share the session or other participants' details.
Our content. Slides, videos and materials belong to Vvox India and are for your personal use.
One seat per registration. Your joining link is personal. [Confirm: couples watching together on one screen need one seat]
Changes. If we must reschedule, we will tell you as early as we can and offer the new date or a refund.

Cancellation and refunds

If we cancel or reschedule, you can choose the new date or a full refund.
If you cancel [at least 24 hours before the start], you get [a full refund / a seat at the next session].
Missed sessions [are not refundable / can move to the next date].
1:1 sessions can be rescheduled with [24 hours] notice.
Refunds go back to the original payment method within [5–7 working days].

To cancel, message us on WhatsApp at +91 99994 21183 or email [email protected].

Contact

Vvox India
Email: [email protected]
WhatsApp: +91 99994 21183